Terms and conditions
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Cartwheel Coffee Ltd. cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
We are only able to offer an exchange for coffee equipment, unfortunately we cannot offer an exchange or refund for coffee as it is a food grade product that is roasted to order. If you are unsure about which coffee to choose to suit your requirements then please see our blog and guides for information or get in touch with us at firstname.lastname@example.org. Items you wish to exchange must be returned to us within 7 days in original un-opened packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer. Items must be delivered back to our roastery at Unit S1, Roden House, Roden Street, NG3 1JH during our hours of business, Monday – Friday 9am – 5pm (or by appointment).
If you are using a third party to return your package, we strongly recommend that you fully insure it. We suggest the use of a carrier that can provide you with a proof of delivery. Cartwheel Coffee Ltd. will not be held responsible for items lost or damaged in transit.
All shipping back to Cartwheel Coffee Ltd. is paid for by the customer. We are unable to refund you any postal/delivery cost you may have incurred.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.
For reasons of hygiene and public health, refunds/exchanges are not available for used products (this does not apply to faulty goods – faulty products will be exchanged like for like)
We try very hard to ensure that you receive your order in pristine condition. Please ensure you are happy with the products upon collection. In the unlikely event that you are not happy with any product(s), please let us know upon collection, and we’ll happy replace or refund the item(s).
We offer a delivery service using the 24hr Royal Mail tracked service, usually orders placed before midnight will be shipped the next day, excluding weekends – during the Covid pandemic, lead times could be up to 5 working days due to higher volumes of orders. Products can also be collected from our roastery at Unit S1, Roden House, Roden Street, NG3 1JH during our hours of business, Monday – Friday 9am – 5pm.
We will contact you, via the email you provided when ordering, to keep you updated on the progress of your order.
We are able to ship to EU/ROW addresses, price for shipment will be dependent on the country.
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Cartwheel Coffee Ltd. uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.
During the payment process, we ask for personal information that both identifies you. We use Paypal to process all payments – please refer to their terms and conditions here https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
Conditions Of Use
Cartwheel Coffee Ltd. and its affiliates provide their services to you subject to the following conditions. If you visit our shop online www.cartwheelcoffee.com or in person at Unit S1, Roden House, Roden Street, NG3 1JH you accept these conditions. Please read them carefully, Cartwheel Coffee controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Cartwheel Coffee Ltd. and are protected by international copyright laws.
License and Site Access
Cartwheel Coffee Ltd. grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Cartwheel Coffee Ltd.
Cartwheel Coffee Ltd. and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on Cartwheel Coffee Ltd. that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed.
Please review our other policies posted on this site. These policies also govern your visit to Cartwheel Coffee Ltd.
Online and Social Competition Terms & Conditions
These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry/claim instructions are deemed to form part of the terms and conditions and by participating all claimants will be deemed to have accepted and be bound by the terms and conditions.
The Promoter: Cartwheel Coffee Ltd., Unit S1, Roden House, Roden Street, NG3 1JH
Eligibility: This prize promotion is open to UK residents (England, Scotland, Wales and Northern Ireland).
Promotional Period: Please see each individual promotion for its prize pool.
Entry Instructions: To enter the prize promotion, complete the instructions outlined on the post.
Only one entry per person per prize promotion. All additional entries will be disqualified. No third party or bulk entries. If it becomes apparent that either a participant or household is using any means to circumvent this condition such as, and without limitation, multiple email accounts, multiple reproduced or computer-generated entries, using multiple identities, fraudulently falsifying data, acting fraudulently or dishonestly in the opinion of the promoter or otherwise acting in violation of these terms, these participants will be disqualified, and any prize entitlement will be void.
Incomplete, illegible, misdirected, or late entries will not be accepted. Proof of sending will not be accepted as proof of delivery or receipt. No responsibility can be accepted for entries that are incomplete, lost due to technical reasons, corrupted, delayed, wrongly delivered, or not received for whatever reason.
Prize Fund: Please see each individual promotion for its prize pool.
Winner Selection: The winner will be selected once the closing competition date has ended.
Winner Notification: The winners will be notified by social media via the account provided at point of entry after the closing date. If a winner does not claim their prize within this timeframe the promoter reserves the right to withdraw prize entitlement and will award the prize to a reserve drawn at the same time as the original.
It is the responsibility of the entrant to provide correct, up-to-date details on acceptance of the prize. The Promoter cannot be held responsible for winners failing to supply accurate information which affects prize acceptance or delivery of their prize.
General: Promoter’s decision is final and binding. No correspondence will be entered into. Entry implies acceptance of these terms and conditions.
Prizes must be accepted as offered by the named winner. There is no cash or alternative prizes, in whole or part. The prizes are not transferable and cannot be resold.
The Promoter reserves the right to substitute a prize of equal or greater value should circumstances outside its control make this necessary.
The Promoter reserves the right to verify winners and ask for proof of identity, age and address and to withdraw prize entitlement where there are reasonable grounds to believe there has been a breach of these terms and conditions.
You agree that if you are a winner, you will take part in and co-operate fully with reasonable publicity and to the use of your name, photograph and any comments in such publicity without any fee being payable.
The Promoter reserves the right, at its sole discretion, to eliminate or disqualify any entries or entrants that it regards as being in breach of these terms and conditions or the spirit of the Promotion. Those who try to circumvent the entry process and/or entry instructions by any method, will be disqualified and any prize award will be void.
Entry into the Promotion is at the entrant’s sole risk. To the extent permitted by law, the Promoter does not accept any responsibility for any damage, loss, liabilities, injury, costs, expenses or claims (whether in contract, tort or otherwise) suffered by entrants or any third parties arising out of or in connection with the Promotion and/or accepting a prize. The Promoter further disclaims liability for any injury or damage to entrants or any other person relating to or resulting from participation with this Promotion save that nothing in these terms and conditions shall act to limit or exclude the Promoter’s liability resulting from its negligence or fraud.
If for any reason, the Promotion is not capable of running as planned for reasons (including but not limited to tampering, unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion), the Promoter reserves the right (subject to any written directions given under applicable law) to disqualify any individual who tampers with the entry process and to cancel, terminate, modify or suspend the Promotion.
If an act, omission, event or circumstance occurs which are beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation.
The Promoter accepts no responsibility for system errors or other issues that may result in disruption to, lost, delayed or not received entries, winner notifications or prizes. The Promoter, the Supplier or its agencies will not be responsible for the non-inclusion of entries as a result of technical failures or otherwise, including any such failure which is within the control of The Promoter or its agencies.
If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.
The Promoter reserves the right to cancel, amend, withdraw, terminate or temporarily suspend this promotion in the event of any unforeseen circumstances or technical reason outside its reasonable control, with no liability to any entrants or third parties but will use all reasonable endeavours to avoid consumer disappointment.
The decisions of the Promoter are final and binding in all matters relating to the Promotion and no correspondence will be entered into.
Data Protection: Any personal information that entrants share with the Promoter will be kept secure and only used in line with these terms and conditions unless the entrant has opted in to future marketing from the Promoter. By entering the promotion, entrants agree that their information may be used by the Promoter to administer the promotion and winners consent to give their name and county for the winners’ list.